Shipping & Delivery Policy

Shipping & Delivery Policy

 

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.

Processing times do not include shipping transit times. Once an order has been prepared and transferred to the shipping carrier, the responsibility for delivery timing lies with the carrier.

2. Shipping Method & Transit Times

Shipping times vary depending on the destination, shipping method selected, and the carrier’s operational conditions.

All delivery timeframes provided at checkout or on our website are estimates only and are not guaranteed. Delays caused by carriers, weather conditions, high-volume periods, customs processing, or other factors beyond our control do not constitute grounds for refunds or chargebacks.

3. Shipping Address Accuracy

Customers are solely responsible for ensuring that the shipping address provided at checkout is accurate, complete, and deliverable.

  • Orders are shipped strictly to the address entered by the customer at the time of purchase.

  • We are not responsible for non-delivery, delays, or losses resulting from incorrect, incomplete, or inaccurate address information.

  • Orders returned due to address errors may be reshipped at the customer’s expense.

No address changes can be guaranteed once an order has been processed or shipped.

4. Orders Marked as Delivered

An order is considered successfully delivered when the carrier’s tracking system marks the shipment as “Delivered” to the provided address.

If a customer claims non-receipt of a delivered order, the customer must:

  1. Review the delivery location, mailbox, porch, and surrounding areas.

  2. Check with neighbors, building management, or security personnel.

  3. Contact the local carrier office using the tracking number to obtain delivery confirmation details, including GPS delivery data if available.

Once delivery is confirmed by the carrier, ownership and risk of loss transfer to the customer. We are not liable for theft, misplacement, or loss after confirmed delivery.

5. Lost Shipments

A shipment will be considered lost only if the carrier officially confirms the loss after completing their investigation.

In such cases, and at our sole discretion, we may offer:

  • A replacement shipment, or

  • A partial or full refund

Claims of loss must be supported by carrier documentation and are reviewed on a case-by-case basis.

6. Chargebacks & Disputes

Orders marked as delivered by the carrier are not eligible for refunds or chargebacks.
Any chargeback initiated for a confirmed delivery may be contested using carrier tracking data, delivery confirmation, and this policy.

7. Acceptance of Policy

By completing a purchase on our Shopify store, the customer acknowledges and agrees to this Shipping & Delivery Policy in full.